Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@envoycreations.us

Returns

We only accept return of an item if it was damaged during shipping or it is not as described. To initiate a return, please send us a detailed message along with photos for validation to sales@envoycreations.us. We work things out with our customers so we highly recommend them not to open disputes straight to their issuing bank or any funding source. 

Shipping

Generally we ship by USPS and the order should arrive within 4-20 business days. Some items are made to order and take longer to ship out. Some of our items may take longer up to 35 days as they ship from our international warehouses and due to Covid-19 shipping times are longer than normal. Tracking and secure check out are provided for all orders. Thank you for your patience and understanding.

Thanks for visiting our page!